Bank Supervisor - Customer Service Excellence (Bali Region)

Join Infomedia Nusantara as a Bank Supervisor in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung) and lead a high-performing team dedicated to delivering exceptional customer service in the banking industry. This role is perfect for professionals with a strong background in customer service and a passion for mentoring and developing a team. Infomedia Nusantara is a leading company in Bali, known for its commitment to excellence and innovation. As a Bank Supervisor, you will play a crucial role in ensuring that our customers receive the highest level of service, while also fostering a positive and productive work environment.

In this role, you will oversee daily operations, provide guidance and support to your team, and ensure that all customer interactions are handled with professionalism and efficiency. You will work closely with other departments to streamline processes and improve customer satisfaction. This is an opportunity to make a significant impact in the banking sector while growing your leadership and management skills. Infomedia Nusantara offers a competitive salary and benefits, as well as a dynamic and supportive work environment.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of customer service representatives to ensure high levels of customer satisfaction.
• Monitor and evaluate team performance, providing coaching and feedback to improve skills and performance.
• Develop and implement strategies to enhance customer service standards and processes.
• Resolve customer complaints and issues, ensuring timely and effective resolutions.
• Collaborate with other departments to improve overall customer experience and operational efficiency.
• Ensure compliance with company policies, regulations, and industry standards.
• Conduct regular team meetings and training sessions to maintain high service standards.
• Provide leadership and support to team members, fostering a positive and productive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service or a related role in the banking industry.
• Proven experience in supervising and managing a team.
• Strong leadership and communication skills.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using customer service software such as CRM systems, help desk tickets, and call center tools.
• Knowledge of banking regulations and industry standards.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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