Contact Center Supervisor - Customer Support Leadership Role

Join a dynamic team as a Contact Center Supervisor in Kebayoran Lama, Jakarta, where you will play a pivotal role in leading and mentoring our Customer Support and Contact Center Agent teams. This position is ideal for a results-driven professional with a passion for customer service and a commitment to excellence. As a Contact Center Supervisor at Private Advertiser, you will be responsible for ensuring our customers receive the highest level of service and support. This is an exciting opportunity to grow within a company that values innovation, teamwork, and continuous improvement.

In this role, you will oversee daily operations, train and develop your team, and implement strategies to enhance customer satisfaction. You will work closely with cross-functional teams to ensure seamless communication and efficient resolution of customer inquiries. Private Advertiser is a leading company in the advertising industry, known for its innovative solutions and commitment to customer satisfaction. By joining us, you will have the chance to make a significant impact on our operations and contribute to our ongoing success.

If you are a seasoned Contact Center Supervisor looking to take your career to the next level, we invite you to apply. Private Advertiser offers a competitive salary and a comprehensive benefits package. We are looking for a proactive and detail-oriented individual who is ready to lead and inspire our team. Come be part of a company that values your growth and development.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the Contact Center, ensuring high levels of customer satisfaction and service quality.
• Train, mentor, and develop Contact Center Agents to enhance their performance and skills.
• Implement and monitor performance metrics to identify areas for improvement and ensure targets are met.
• Collaborate with cross-functional teams to resolve customer inquiries and issues efficiently.
• Analyze customer feedback and implement strategies to improve service delivery.
• Ensure compliance with company policies and industry regulations.
• Manage and maintain accurate records of customer interactions and performance data.
• Lead team meetings and provide regular feedback to ensure continuous improvement.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in a supervisory or management role within the customer service or contact center industry.
• Proven track record of leading and mentoring teams to achieve exceptional results.
• Strong knowledge of contact center software and tools such as Genesys, Avaya, or similar.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and team members.
• Proactive and detail-oriented, with a commitment to continuous improvement and excellence.
• Familiarity with industry regulations and best practices in customer service.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.

🛠️ Keahlian

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