Floor Team Member - Dua Umalas (Female)

Join Ocha Bali as a Floor Team Member in our prestigious Dua Umalas location and become part of a dynamic team dedicated to delivering world-class hospitality. This role offers an exciting opportunity to work in a vibrant environment where you will be responsible for ensuring that our guests have an unforgettable experience. With a commitment to excellence and a passion for customer service, we are looking for a dedicated and enthusiastic individual to join our team.

As a Floor Team Member at Ocha Bali, you will be the face of our hotel, greeting guests with a warm smile and providing them with the highest level of service. You will work closely with our front desk team to ensure a seamless check-in and check-out process, and you will be responsible for maintaining the cleanliness and orderliness of the hotel lobby and public areas. This role is perfect for someone who is detail-oriented, customer-focused, and eager to contribute to a team that is committed to delivering exceptional guest experiences.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests upon arrival and departure, ensuring a warm and welcoming experience.
• Provide information about hotel amenities, facilities, and local attractions to enhance the guest's stay.
• Maintain the cleanliness and orderliness of the hotel lobby and public areas.
• Assist with the setup and breakdown of event spaces for special occasions.
• Coordinate with the front desk team to ensure a smooth check-in and check-out process.
• Handle guest inquiries and complaints professionally and efficiently.
• Promote hotel services and special offers to guests.
• Participate in team meetings and training sessions to stay updated on hotel policies and procedures.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Minimum 1 year of experience in a customer service or hospitality role.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Fluency in both English and Bahasa Indonesia.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to lift and carry up to 20 kg.

🛠️ Keahlian

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